Adding & Managing Partner Accounts

The portal is invite-only: there is no public sign-up form. Every partner account is created by you (or another admin), and the partner receives an email to set their password. This guide covers the full account lifecycle — creating, editing, helping with password problems, and removing accounts.

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Adding a new partner #

1. In the admin area, go to Users → Add New User.
2. Fill in the form:
   • Username: Use their email address. Usernames cannot be changed later, so don’t use anything temporary.
   • Email: Their business email — this is where the invitation goes.
   • First Name / Last Name: Fill these in — the announcement emails greet partners by name.
   • Website: Leave blank.
   • Password: Leave the auto-generated password as is — the partner will set their own (see next step).
   • Make sure “Send User Notification” is checked. This sends the partner an email with a link to choose their password.
   • Role: Eutelsat NS Partner (the only choice available to you).
3. Click Add New User.

What the partner experiences next #

1. They receive an email with a link to set their password.
2. They log in at https://eutelsatns.us/login/.
3. On first login they’re prompted to set up two-factor authentication (2FA) with an authenticator app. They have 10 days to do this; a reminder banner shows on their portal dashboard until they do. After 10 days, 2FA becomes mandatory to log in.
4. After login, partners land on the portal dashboard. Partners never see the admin area — that’s expected.

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Editing a partner account #

1. Go to Users, find the partner (the search box top-right searches by name, username, and email).
2. Hover over their row and click Edit.
3. You can update their name, email address, and other details. Click Update User to save.

Note: partners can also update their own name, email, and password themselves from their portal Profile page — you only need to step in when they can’t.

Helping a partner who can’t log in #

Forgot password (most common): Point them to the “Lost your password?” link on the login page — it emails them a reset link, no admin action needed. Alternatively, you can trigger it for them: on the Users list, hover over their row and click Send password reset.

Locked out of 2FA (lost or new phone): You cannot reset a partner’s 2FA yourself — contact the site administrator with the partner’s username and ask for a 2FA reset. The partner can use one of their recovery codes in the meantime, if they saved them.

Removing a partner #

When a partner leaves the program:

1. Go to Users, hover over their row, click Delete.
2. On the confirmation screen, if asked what to do with content they own, choose Delete all content (partners don’t author content, so there normally isn’t any).
3. Confirm.

Deletion is immediate and permanent — the partner can no longer log in, and no email is sent to them. If you’re unsure whether removal is final, you can first just send no new credentials and ask the site administrator about temporarily disabling instead.