Announcements are short news posts shown to partners on the portal dashboard. Publishing an announcement automatically emails every partner and portal Admin — so this guide covers both writing announcements and how those emails behave.
⚠️ The most important thing to know
The moment you click Publish, an email goes out to every partner account. There is no separate “send email” button and no confirmation step. Work in Draft until the announcement is final.
Creating an announcement
- In the admin area, go to Announcements → Add New.
- Enter a clear, descriptive title. The title is used as the email subject line (partners receive: “New announcement: [your title]”), so write it the way you’d write an email subject.
- Write the body of the announcement in the editor below the title. You can format text, add headings, lists, links, and images (use the + button to add blocks; images are stored in the Media library).
- Choose what to do next:
- Save draft — saves your work without publishing. Nothing is emailed. You can come back anytime.
- Preview — see how it will look. Safe, nothing is emailed.
- Publish — makes it live on the portal and sends the email to all partners.
Scheduling an announcement for later
You can write an announcement now and have it go live (and email partners) at a future date and time:
- In the editor’s right-hand panel, find Publish (it says “Immediately” by default).
- Click it and pick a date and time.
- Click Schedule.
The announcement appears on the portal and the partner email goes out at the scheduled time — not when you click Schedule.
Editing a published announcement
You can edit an announcement after it’s published — fix typos, update details, etc.
- Updating an already-published announcement does NOT send another email. The email only goes out the first time it’s published.
- This means partners who already read the email won’t see your correction unless they revisit the portal. For significant changes, consider publishing a new announcement instead.
Deleting an announcement
- Go to Announcements in the admin menu.
- Hover over the announcement and click Trash.
Trashed announcements disappear from the portal immediately. They sit in the Trash for 30 days (where you can restore them) before being permanently deleted. Deleting does not send any email.
How the email notification works
When an announcement is published:
- Who receives it: every user with a Partner account on the portal and Portal Admins. The list is automatic — you don’t pick recipients.
- Subject:
New announcement: [announcement title] - Content: a short standard message greeting the partner by name, showing the announcement title, and linking them to the portal. The full announcement text is not included in the email — partners log in to read it.
- When: within a few minutes of publishing (emails are processed in the background, so don’t worry if they’re not instant).
Changing the email wording
The standard email template (greeting, wording, signature) is managed by the site administrator. If you’d like the template changed, send the requested wording to the site administrator.