As the U.S. proxy company of parent company, Eutelsat, we bring together the strength of the global Eutelsat GEO fleet and the cutting-edge OneWeb LEO constellation to deliver purpose-built solutions for the U.S. government and its allies. We combine rapid remote troubleshooting with proactive incident tracking to ensure critical connectivity when you need it most.
Our 24/7 Managed Services Operations Center (MSOC) delivers tiered technical support, from frontline help desk assistance to complex commissioning and network operations. With direct access to the global Eutelsat GEO fleet and OneWeb LEO constellation, we provide mission-critical connectivity and unwavering support for the U.S. government and its allies.
Staffed primarily by former government and military personnel, our MSOC team is familiar with your challenges and invested in your mission. Support is provided in English, ensuring seamless communication and rapid response.
We offer extensive GEO experience for access, planning and provisioning (P/P), and interference resolution, combined with deep end-to-end LEO expertise to support every stage of deployment and operations.
Our UT Academy also provides comprehensive training to empower users with the knowledge and confidence to operate and maintain their systems effectively.
Our service-management specialists and technical-service teams provide rapid remote troubleshooting and diagnosis to resolve issues quickly – often without the need to dispatch field technicians. Every incident is tracked from report to resolution, giving you complete, real-time visibility into the status of your trouble tickets.
Our in-house engineers oversee every phase of communications integration, from front-end systems design to integration, testing, logistics and installation. We also manage in-country customs and delivery, ensuring smooth deployment from start to finish.
Our technical support team offers a secure remote desktop application (256-bit AES encryption) to safely access your system and troubleshoot issues in real time, getting you back up and running with minimal downtime.
Contact our Technical Support at +1-832-448-1030 or toll free in the United States at 877-340-8524. Complete our contact form to learn more about our services.